Customer Sales Coordinator
Customer Sales Co-ordinator – Remedial Works
We are looking for a proactive and customer-focused Customer Sales Co-ordinator to join our growing team. This is an exciting opportunity for a motivated sales professional who enjoys building relationships, identifying customer needs, and converting opportunities into confirmed orders.
In this role you will proactively contact customers with outstanding remedial works, follow up on quotations, and convert opportunities into confirmed sales.
This is a full time permanent role, working 8-5 Monday to Friday. You’ll be working from our open-plan Castleford head office, which is close to the M62 and A1 with on-site parking and within easy reach of the train station. The office is relaxed, collaborative, and welcoming, with a strong team culture and opportunities to learn and develop.
What you’ll be doing:
As an Customer Sales Coordinator for Remedial works, you will spend your time proactively contacting customers by phone and email, following up outstanding remedial quotations, helping customers understand recommended works, and guiding them through the decision-making process.
By delivering a professional and positive customer experience, you will help maximise conversion rates and contribute directly to business growth.
Working towards agreed targets for calls, follow-ups, conversion rates, and revenue generated, you will play an important role in supporting the wider Sales and Customer Success teams to improve remedial work conversion across the business.
You will provide a professional, helpful, and positive customer experience during every interaction, ensuring customers clearly understand remedial recommendations, quotations, timescales, and next steps. Where technical or service-related queries arise, you will liaise with and escalate matters to the appropriate internal teams.
It is also key to maintain regular follow-up activity on all opportunities until they are won, closed, or transferred to the relevant department. Accurate record-keeping will be essential, with all customer contact, quotation statuses, outcomes, and next actions maintained within the CRM system.
You will also monitor and report on key performance indicators, including contact rates, conversion rates, pipeline value, and revenue secured. In addition, you will provide regular feedback on customer experiences, common barriers to quotation approval, and opportunities to improve processes and conversion performance.
What are we looking for?
Proven experience in client relationship management, account management, or customer service
Strong communication, negotiation, and interpersonal skills
Ability to handle difficult conversations and turn negative experiences into positive outcomes
Experience using CRM systems and reporting tools
Results-driven, resilient, and comfortable working towards targets
What in it for you?
A competitive salary
25 days holiday + bank holidays
Salary Sacrifice Company pension scheme
3 x salary life assurance
Discounts on everyday shopping, fashion, tech, holidays, meals out, gyms & more
On-site parking
A supportive team, friendly office culture, and plenty of chances to learn
Ready to join a team that values what you bring. We’d love to hear from you.
Ind1
- Department
- Contract Renewals
- Locations
- Castleford, Near Leeds
- Remote status
- Hybrid
- Employment type
- Full-time
About PTSG
About PTSG. A short history – an incredible story
PTSG was founded in 2007 to fulfil an industry need for a single provider of multiple specialist services to the construction and FM sectors.
Since then, we’ve grown steadily, securing major new and renewed contracts that reinforce our role as a trusted, multi-service partner.
The Group, headquartered in Castleford, West Yorkshire, employs around 3,000 people in the UK and Europe. This staffing allows us to mobilise our experts to any site, regardless of location. Consequently, we serve more than 300,000 buildings for over 30,000 customers in a wide range of industry sectors.
Our multinational presence grew substantially with the acquisition of Flame Control in February 2024. Based in the municipality of Harderwijk, the company specialises in fire alarm systems, first aid, evacuation, extinguishing systems and extinguishing agents. Flame Control has a team of 40 specialists that work extensively across the Netherlands. Their specialists work seven days a week to improve fire safety in businesses and residential properties.
Recent national framework and specialist service agreements with Mitie, CBRE, Sodexo, Vinci, BNP Paribas Real Estate, ABM, ISS and others span a wide range of services:
- Fall protection and access and safety
- Electrical and lightning protection testing
- Specialist cleaning, maintenance, and façade access
- Fire solutions and compliance
- Water treatment and hygiene
Whether site-specific or nationwide, our packages deliver consistent, scalable service with precision and professionalism.